About
Ark – Trailer Parts, Towing Gear & 4WD Accessories

Ark
have been Australia’s leading specialist in Trailer Parts and Towing Gear for
over 33 years. We design and manufacture trailer parts for both trailer
manufacturers and aftermarket retailers and are the only major company in
Australia that can say it’s proudly 100% Australian owned and 100% independent.

We
began by making tow balls in 1979 and now have over 500 different parts and
accessories. Our diverse range includes everything from galvanized hard parts
like hubs, springs, axles and couplings, to electrical plugs and sockets,
locks, lighting, towing accessories, jockey wheels and jerry can holders. We
also have a unique range of 12V & 240V Portable Power products, including the
Powerpack and the Arkpak that are taking Australia, and now the world by storm
!

In
addition to our unwavering commitment to quality and durability, we pride
ourselves on our ability to “innovate not imitate”. So it’s not surprising that
we were the first to introduce many of the innovative towing & trailer
parts Australians now take for granted – like the lockable jerry can holder,
the tow ball shin protector and the quick assembly 7 pin flat plug. More
recently, we invented Australia’s only magnetic trailer plug that sticks to
your trailer’s draw-bar, and a shin protector with built-in ball cover – so you
can protect your shins and your balls !

It’s
also not surprising that Ark parts are the first choice of Australia’s
specialist trailer manufacturers when they’re building new trailers. Like you,
they too are looking for the best quality parts at the most competitive prices.

Ark
parts and accessories are available from a wide range of marine, auto, outdoor
and camping retailers across Australia, as well as directly from many trailer
manufacturers. Alternatively most outlets can also obtain them quickly and
easily for you via special order if required.

Delivery
information

Most
orders (extra-large item excluded) are shipped via Australia Post and the
tracking number will be sent to your email as collecting by AP staff. In
general term it should cost 3-7 business days to deliver. If it fails to be
received in 10 business days please contact us.

Return
and Refund

If the item you received doesn’t match the description in the
original listing, or if it arrived faulty or damaged, we accepted
unconditionally the return request in 30 days after your ordering. Contact us
for request and the return label will be sent to you as soon as possible. Bring
your item to near Australia Post office and ship it back to us, and the refund
is finished.

Warranty

1. Ark
Corporation Pty Ltd (‘Ark’) warrants to the original purchaser that its
products will be free from defects in material and workmanship during the
Warranty Period, which is the period commencing on the actual date of purchase
(as reflected on the invoice/receipt provided to the purchaser) and expiring 12
months thereafter.

The
following statement applies only to product sales that fall within the
definition of a Consumer Sale as set out in the Australian Consumer law
contained within the Competition and Consumer Act (Cth) 2012: 

Our
goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major
failure. This warranty is in addition to other rights and remedies of
the customer under Australian law.

2.
Notwithstanding the preceding clause, and to the extent permissible at law, the
liability of Ark is limited, in relation to the products and at the option of
Ark to: 

(a) repair
of the defective Product

(b)
replacement of the defective Product

(c)
provision of a refund to the Purchaser for the purchase price paid for the
defective Product, without charge to the Purchaser

(d) the
payment of the cost of having the product repaired. 

3. The
warranty given by Ark covers the reasonable costs of delivery and installation
of any repaired or replaced Products or components of Products to the
Purchasers usual residential address notified to Ark, together with the
reasonable costs of removal and return of any Products determined by Ark to be
defective. 

4. If
the Purchaser incurs expenses of the nature referred to in item 3 of this
warranty in the context of making a claim pursuant to this warranty and that
warranty claim is accepted by Ark, the Purchaser will be entitled to claim for
reimbursement of those expenses that Ark determines, in exercise of its sole
discretion, to be reasonably incurred, provided that the claim is notified to
Ark in writing and includes (a) details of the relevant expenses incurred by
the Purchaser and (b) proof of the relevant expenses having been incurred by
the Purchaser 

5.
Without limiting any other clause in this warranty, Ark has the right to reject
any warranty claim made by the Purchaser pursuant to this warranty where:

(a) the
Purchaser does not notify Ark in writing of a warranty claim within the
Warranty Period;

(b) the
Purchaser does not notify Ark in writing of a warranty claim within 1 month of
becoming aware of the relevant circumstances giving rise to the claim, so that
any further problems with the Product are minimised

(c) the
serial number of the Product has been altered, removed or made illegible

(d) the
Purchaser is unable to provide proof of purchase documentation or evidence that
the Product was properly installed or removed (if relevant) and that proper
maintenance has been performed on the Product in accordance with the
instructions of Ark 

6. If
the Product is found to be working satisfactorily on return to Ark or upon investigation
by Ark, the Purchaser must pay Ark’s reasonable costs of testing and
investigation the Product in addition to shipping or transportation charges.
Where Ark is in possession of the Product, the Product will be returned to the
Purchaser on receipt of the amount charged. 

7. Any
replaced Products or components of Products shall be become the property of
Ark 

8. Ark
may, in exercise of its sole discretion, deliver another type of Product or
component of a Product (different is size, colour, shape, weight, brand and/or
other specification) in fulfilling its obligations under this warranty, in the
event that Ark has discontinued manufacturing or supplying the relevant Product
or component at the time of the warranty claim, or where such Product or component
is superior to that originally purchased by the Purchaser. 

9. A
Purchaser shall only be entitled to the benefit of this warranty after all
amounts owing in respect of the Product have been paid. 

10. To
the maximum extent permitted by law, Ark’s determination of the existence of
any defect and the cause of any defect will be conclusive.

Making
a Claim 

11. If
you consider that the Ark Product that you have purchased is not of
merchantable quality, has a latent defect, or is otherwise not compliant with
the conditions, warranties, undertakings, and legal rights given to you under
Australian Consumer Law (for example, it appears faulty, or does not work at
all or properly), you can make a claim under this Warranty. 

12.
Your claim must be in writing and include the following:

(a)
details of the alleged defect or fault and the circumstances surrounding the
defect or fault

(b)
evidence of the claim, including photographs of the Product where possible

(c) the
serial number of the Product as specified on the label affixed to the Product
(if applicable)

(d)
proof of purchase documentation for the Product from an authorised distributor
or reseller of Ark, which clearly shows the date and place of purchase. 

Once
the claim has been received a warranty ID number will be issued and the claim
assessed. 

The
return of any Products without the prior written approval of Ark will not be
accepted by Ark.

Warranty
Exclusions

13. If
the Purchaser acquired a Product for the purpose of resupply then this warranty
shall not apply to that Product. The sale of a Product via an online auction,
online store or other internet website by a party that is not an authorised
distributor or reseller of the Product will be deemed to be resupply within the
meaning of Australian Consumer Law and will render this warranty void. 

14. The
agents, officers and employees of any distributor or reseller of the Products
and of Ark are not authorised to vary or extend the terms of this
warranty 

15.
This warranty will not apply to, or cover any defect, damage, fault, failure or
malfunction of a Product, which Ark determines, in exercise of its sole
discretion, to be due to:

(a)
normal wear and tear or exposure to weather conditions over time

(b)
accident, misuse, abuse, negligence, vandalism, alteration or modification

(c)
non-observance of any of the instructions supplied by Ark

(d)
failure to ensure proper maintenance of the Product

(e)
repairs to the Product that are not strictly in accordance with Ark’s
instructions

(f)
installation, repairs or maintenance of the Product by, or under the
supervision of, a person who is not a qualified auto electrician or technician,
or if non-genuine or non-approved parts have been fitted

(g)
faulty power supply, power failure, electrical spikes or surges, lightning,
flood, storm, hail, extreme heat, fire, blizzard, war, riots, acts of terrorism
or other occurrence outside the control of Ark

(h) use
other than for any reasonable purpose for which the Product was manufactured

Other
Conditions: 

16. If
a clause of part of a clause in this warranty can be read in such a way that
makes it illegal, unenforceable or invalid, but can also be read in a way that
makes it legal, enforceable and valid, it must be read in the latter way. If
any clause or part of a clause in this warranty is illegal, unenforceable or
invalid, that clause or part of clause is to be treated as removed from this
warranty, but the rest of the warranty is not affected.