
Shipping & Delivery

Most orders are processed within 1 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Our Company ships to all addresses within Australia and P.O. addresses. Bulk or oversized items could be sent by other couriers. Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages:
Please contact us if you received a damaged item within 30 days.
Please save all packaging materials and damaged goods before filing a claim..

Warranty & Returns

We understand that you might need to return something to us for a number of reasons. Please contact us before sending anything back. Items must be returned to us via tracked postage or courier. Without a verifiable tracking number, you accept full risk of the item not reaching us. Returns not received by us will not qualify for replacement or refund.
1. You changed your mind
We offer a 30 days return policy for change of mind. That means if you are not satisfied with your purchase, you are welcome to return it to us up to 7 days after you received it for your choice of exchange or full refund, excluding original delivery costs. All returned items must be in brand new, unused condition, in their original shipped packaging, and include all parts and accessories. Where returned items are not received by us in brand new condition, we will return them to you once you pay us the cost of redelivery to do so. Return shipping costs are non-refundable.
2. The item arrived damaged or missing parts
All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please send us a copy of the receipt via Email for any shipping costs you incur. All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it and notify us immediately if there is any damage. Please take photographs of any damage and send them to us via Email before sending the item back, as we need to report the damage to our insurer, delivery courier, and warehouse.
3. The item is faulty
If the product you received is not consistent with the order, please take a photo with a clear item number of the product you received and send us the original order and photo via Email. After that, we will send you a new correct product and we will be responsible for your return postage fee.

Privacy Policy

At Towing Project website, accessible from www.towingproject.com.au, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Towing Project and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
Log Files
Towing Project follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Privacy Policy Generator.
Cookies and Web Beacons
Like any other website, Towing Project uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on vvisitors’ browser type and/or other information.
For more general information on cookies, please read the “What Are Cookies” article on Cookie Consent website.
Google DoubleClick DART Cookie
Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads
Our Advertising Partners
Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.
https://policies.google.com/technologies/ads
Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Towing Project.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Towing Project, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Towing Project has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Towing Project’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
Note that Towing Project has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Towing Project’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Towing Project does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Online Privacy Policy Only
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Towing Project. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

Terms And Conditions
