About Ark – Trailer Parts, Towing Gear & 4WD AccessoriesArk have been Australia’s leading specialist in
Trailer Parts and Towing Gear for over 33 years. We design and manufacture
trailer parts for both trailer manufacturers and aftermarket retailers and are
the only major company in Australia that can say it’s proudly 100% Australian
owned and 100% independent.We began by making tow balls in 1979 and now
have over 500 different parts and accessories. Our diverse range includes
everything from galvanized hard parts like hubs, springs, axles and couplings,
to electrical plugs and sockets, locks, lighting, towing accessories, jockey
wheels and jerry can holders. We also have a unique range of 12V & 240V
Portable Power products, including the Powerpack and the Arkpak that are taking
Australia, and now the world by storm !In addition to our unwavering commitment to
quality and durability, we pride ourselves on our ability to “innovate not
imitate”. So it’s not surprising that we were the first to introduce many of
the innovative towing & trailer parts Australians now take for granted –
like the lockable jerry can holder, the tow ball shin protector and the quick
assembly 7 pin flat plug. More recently, we invented Australia’s only magnetic
trailer plug that sticks to your trailer’s draw-bar, and a shin protector with
built-in ball cover – so you can protect your shins and your balls !It’s also not surprising that Ark parts are the
first choice of Australia’s specialist trailer manufacturers when they’re
building new trailers. Like you, they too are looking for the best quality
parts at the most competitive prices.Ark parts and accessories are available from a
wide range of marine, auto, outdoor and camping retailers across Australia, as
well as directly from many trailer manufacturers. Alternatively most outlets
can also obtain them quickly and easily for you via special order if required.Delivery informationMost orders (extra-large item excluded) are shipped via Australia Post and
the tracking number will be sent to your email as collecting by AP staff. In
general term it should cost 3-7 business days to deliver. If it fails to be
received in 10 business days please contact us.Return and RefundIf the item you received doesn’t match the description in
the original listing, or if it arrived faulty or
damaged, we accepted unconditionally the return request in 30 days after your
ordering. Contact us for request and the return label will be sent to you as
soon as possible. Bring your item to near Australia Post office and ship it
back to us, and the refund is finished.Warranty1. Ark Corporation Pty Ltd (‘Ark’)
warrants to the original purchaser that its products will be free from defects
in material and workmanship during the Warranty Period, which is the period
commencing on the actual date of purchase (as reflected on the invoice/receipt
provided to the purchaser) and expiring 12 months thereafter.The following statement applies only
to product sales that fall within the definition of a Consumer Sale as set out
in the Australian Consumer law contained within the Competition and Consumer
Act (Cth) 2012: Our goods come with guarantees that
cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure. This warranty is in
addition to other rights and remedies of the customer under Australian law.2. Notwithstanding the preceding
clause, and to the extent permissible at law, the liability of Ark is limited,
in relation to the products and at the option of Ark to: (a) repair of the defective Product(b) replacement of the defective
Product(c) provision of a refund to the
Purchaser for the purchase price paid for the defective Product, without charge
to the Purchaser(d) the payment of the cost of having
the product repaired. 3. The warranty given by Ark covers
the reasonable costs of delivery and installation of any repaired or replaced
Products or components of Products to the Purchasers usual residential address notified
to Ark, together with the reasonable costs of removal and return of any
Products determined by Ark to be defective. 4. If the Purchaser incurs expenses of
the nature referred to in item 3 of this warranty in the context of making a
claim pursuant to this warranty and that warranty claim is accepted by Ark, the
Purchaser will be entitled to claim for reimbursement of those expenses that
Ark determines, in exercise of its sole discretion, to be reasonably incurred,
provided that the claim is notified to Ark in writing and includes (a) details
of the relevant expenses incurred by the Purchaser and (b) proof of the
relevant expenses having been incurred by the Purchaser 5. Without limiting any other clause
in this warranty, Ark has the right to reject any warranty claim made by the
Purchaser pursuant to this warranty where:(a) the Purchaser does not notify Ark
in writing of a warranty claim within the Warranty Period;(b) the Purchaser does not notify Ark
in writing of a warranty claim within 1 month of becoming aware of the relevant
circumstances giving rise to the claim, so that any further problems with the
Product are minimised(c) the serial number of the Product
has been altered, removed or made illegible(d) the Purchaser is unable to provide
proof of purchase documentation or evidence that the Product was properly
installed or removed (if relevant) and that proper maintenance has been
performed on the Product in accordance with the instructions of Ark 6. If the Product is found to be
working satisfactorily on return to Ark or upon investigation by Ark, the
Purchaser must pay Ark’s reasonable costs of testing and investigation the
Product in addition to shipping or transportation charges. Where Ark is in
possession of the Product, the Product will be returned to the Purchaser on
receipt of the amount charged. 7. Any replaced Products or components
of Products shall be become the property of Ark 8. Ark may, in exercise of its sole
discretion, deliver another type of Product or component of a Product
(different is size, colour, shape, weight, brand and/or other specification) in
fulfilling its obligations under this warranty, in the event that Ark has
discontinued manufacturing or supplying the relevant Product or component at
the time of the warranty claim, or where such Product or component is superior
to that originally purchased by the Purchaser. 9. A Purchaser shall only be entitled
to the benefit of this warranty after all amounts owing in respect of the
Product have been paid. 10. To the maximum extent permitted by
law, Ark’s determination of the existence of any defect and the cause of any
defect will be conclusive.Making a Claim 11. If you consider that the Ark
Product that you have purchased is not of merchantable quality, has a latent defect,
or is otherwise not compliant with the conditions, warranties, undertakings,
and legal rights given to you under Australian Consumer Law (for example, it
appears faulty, or does not work at all or properly), you can make a claim
under this Warranty. 12. Your claim must be in writing and
include the following:(a) details of the alleged defect or
fault and the circumstances surrounding the defect or fault(b) evidence of the claim, including
photographs of the Product where possible(c) the serial number of the Product
as specified on the label affixed to the Product (if applicable)(d) proof of purchase documentation
for the Product from an authorised distributor or reseller of Ark, which
clearly shows the date and place of purchase. Once the claim has been received a
warranty ID number will be issued and the claim assessed. The return of any Products without the
prior written approval of Ark will not be accepted by Ark.Warranty Exclusions13. If the Purchaser acquired a
Product for the purpose of resupply then this warranty shall not apply to that
Product. The sale of a Product via an online auction, online store or other
internet website by a party that is not an authorised distributor or reseller
of the Product will be deemed to be resupply within the meaning of Australian
Consumer Law and will render this warranty void. 14. The agents, officers and employees
of any distributor or reseller of the Products and of Ark are not authorised to
vary or extend the terms of this warranty 15. This warranty will not apply to,
or cover any defect, damage, fault, failure or malfunction of a Product, which
Ark determines, in exercise of its sole discretion, to be due to:(a) normal wear and tear or exposure
to weather conditions over time(b) accident, misuse, abuse,
negligence, vandalism, alteration or modification(c) non-observance of any of the
instructions supplied by Ark(d) failure to ensure proper
maintenance of the Product(e) repairs to the Product that are
not strictly in accordance with Ark’s instructions(f) installation, repairs or
maintenance of the Product by, or under the supervision of, a person who is not
a qualified auto electrician or technician, or if non-genuine or non-approved
parts have been fitted(g) faulty power supply, power
failure, electrical spikes or surges, lightning, flood, storm, hail, extreme
heat, fire, blizzard, war, riots, acts of terrorism or other occurrence outside
the control of Ark(h) use other than for any reasonable
purpose for which the Product was manufacturedOther Conditions: 16. If a clause of part of a clause in
this warranty can be read in such a way that makes it illegal, unenforceable or
invalid, but can also be read in a way that makes it legal, enforceable and
valid, it must be read in the latter way. If any clause or part of a clause in
this warranty is illegal, unenforceable or invalid, that clause or part of
clause is to be treated as removed from this warranty, but the rest of the
warranty is not affected.